We strive to process and ship all orders within 24–48 hours of purchase. Once your order has been dispatched, you will receive an email containing your tracking information.

After receiving the dispatch email, you can use the provided tracking details to monitor the progress of your shipment. Simply follow the link or enter the tracking code on the delivery partner’s website to view real-time updates.

What is your return period?
30 days from the day you receive your order.

Who pays for return shipping?
The customer. All return shipping costs are your responsibility.

What are the return conditions?
Items must be unused, undamaged, and in original packaging.

Do you accept change-of-mind returns?
Yes. We refund the item price after we receive and inspect your return.
Original shipping costs are non-refundable.

What if my item is damaged or incorrect?
Send clear photos or a video.
You do not need to return the item — we replace or refund it for free.

Where do I send my return?
We provide the correct return address after you contact support.

How long do refunds take?
Up to 10 business days after we receive your return.

Once your returned items have reached our warehouse, your refund will be processed within 10 working days.

You can track the progress of your return using the tracking information provided by your chosen carrier. This tracking will indicate when the package has been delivered to our warehouse, and the 10-day processing period begins from that moment.

Once your refund has been issued, you will receive a confirmation email.

Please note that it may take up to 3 additional days for the refunded amount to appear in your bank account, depending on your payment provider.

If you have not received your refund within this timeframe, please contact us at info@lorivaine.com so we can investigate the matter for you.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page